Refund Policies:
If, from the date of booking, the products are not delivered, buyers will receive a full refund. In the event of non-delivery by our side within the specified time period, Buyers can request for the same order to be re-shipped at no additional cost. Buyers are required to provide the order number and the reason for refund/reshipping to our customer executives.
Once an order has been processed or already shipped/dispatched, we regret to inform you that we cannot consider requests for refunds.
Information:
It is crucial for buyers to provide accurate and relevant information, particularly in terms of residential addresses. The company cannot be held responsible for any inconveniences arising from incorrect shipping addresses.
Our Refund Policies:
If the products are not delivered within 30-35 working days from the date of booking, the company will initiate a full refund for the order. For re-booked orders, mtpkitus.com will re-ship the order to the customer at no additional cost. Please note that there will be no refund for reshipped orders. Buyers with queries or requests should contact our customer support team via email or phone. To process a refund, buyers are required to provide order details, including the order number and the reason for refund, reshipment, or cancellation. Once an order is processed, it is not eligible for a refund. Our aim is to establish a strong and enduring customer relationship through hassle-free shipping procedures and policies. If you have any queries or requests, please feel free to reach out to us at support@mtpkitus.com.